# Feedbee — Full Documentation

> Feedback board for SaaS — collect user feedback, prioritize features, and build what your users actually want.

## Product Overview

Feedbee is a feedback management platform for SaaS products. It lets product teams create feedback boards where their users can submit ideas, vote on features, and leave comments. The tool provides a public roadmap, an embeddable widget, a management dashboard, and email notifications for status changes.

The product is built with Next.js, Supabase, and Stripe. It supports multi-tenancy through workspaces with subdomain routing.

## Features

### Feedback Board
- Users submit ideas with title, description, and category (Bug, Feature, Improvement)
- Community voting with anti-spam fingerprinting (no login required)
- Threaded comments and discussions
- Search, filter by category, sort by recent/trending/popular

### Public Roadmap
- Four-column Kanban: Backlog, Planned, In Progress, Done
- Drag-and-drop management from the dashboard
- Automatic email notifications when status changes
- Shipped celebration page with social sharing

### Embeddable Widget
- Single JavaScript snippet installation
- Works with React, Vue, plain HTML, and any framework
- Configurable: position, color, theme (light/dark/auto), language
- SSO mode to pass authenticated user information
- Optional email field for anonymous users
- Popular ideas tab for browsing and voting inside the widget

### Dashboard
- Overview with stats (posts, votes, comments, users)
- Post management with bulk actions and status updates
- User engagement tracking (power user, active, casual, voter, inactive)
- Team members with role-based access (owner, admin, moderator)
- Board settings (name, description, website URL, notifications)
- Translation usage tracking

### AI Moderation
- Automatic flagging of inappropriate content
- Review queue with publish/hide actions
- Available on Business plan

### Multi-language
- Interface available in English, French, German, Spanish, Italian
- Cookie-based locale persistence
- Widget language configurable independently

### Workspaces
- Multi-tenancy via subdomain routing
- Multiple boards per workspace
- Workspace settings and management

## Pricing

| Feature | Free | Pro (19 €/mo) | Business (49 €/mo) |
|---------|------|---------------|-------------------|
| Feedback boards | 1 | Unlimited | Unlimited |
| Posts | 20 | Unlimited | Unlimited |
| Votes | Unlimited | Unlimited | Unlimited |
| Public roadmap | — | Yes | Yes |
| Widget | With badge | Without badge | Without badge |
| Custom branding | — | Yes | Yes |
| SSO authentication | — | Yes | Yes |
| Email notifications | — | Yes | Yes |
| AI moderation | — | — | Yes |
| Advanced analytics | — | — | Yes |
| Data export | — | — | Yes |
| Roles & permissions | — | — | Yes |
| API access | — | — | Yes |
| Priority support | — | Yes | Yes |
| Dedicated onboarding | — | — | Yes |

Annual billing saves 20%.

## FAQ

**Is Feedbee really free?**
Yes! The free plan includes 1 board with unlimited votes and a public roadmap. No credit card needed.

**How do my users submit feedback?**
Share your public board link or embed the widget directly in your app. Users can post ideas, vote, and comment.

**Can I integrate Feedbee into my website?**
Absolutely. Our embeddable widget drops into any site with a single code snippet. It works with React, Vue, plain HTML, and more.

**Is voting anonymous?**
By default, voting uses fingerprinting for anti-spam without requiring login. Users can also authenticate for a richer experience.

**Can I customize the look and feel?**
Pro and Business plans let you customize colors, branding, language, and widget position to match your app perfectly.

**How do I migrate from another tool?**
Contact our support team and we'll help you migrate your data from tools like Canny, Nolt, or UserVoice.

## Comparison with Alternatives

| | Feedbee | Canny | Nolt | UserVoice | Fider |
|---|--------|-------|------|-----------|-------|
| Free tier | Yes (1 board, 20 posts) | Limited | No | No | Open-source |
| Setup time | ~2 minutes | ~10 minutes | ~5 minutes | ~30 minutes | Self-hosted |
| Embeddable widget | Yes | Yes | No | Yes | No |
| Public roadmap | Yes (Pro) | Yes | Yes | Yes | Yes |
| SSO for widget | Yes (Pro) | Enterprise | No | Yes | No |
| AI moderation | Yes (Business) | No | No | No | No |
| Multi-language | 5 languages | English only | English only | Multi-language | Community |
| Starting price | 0 €/mo | $99/mo | $29/mo | Custom | Free (self-hosted) |

## Technical Details

- **Stack**: Next.js 14 (App Router), Supabase (Postgres + Auth), Stripe, Tailwind CSS
- **Authentication**: Magic link (email OTP), Google OAuth, Apple OAuth
- **External user auth**: JWT-based tokens for widget users (httpOnly cookies, 30-day expiry)
- **Rate limiting**: Upstash Redis
- **Emails**: Resend (status notifications, comment alerts, activity recaps)
- **Hosting**: Vercel-compatible

## Links

- Website: https://getfeedbee.com
- Blog: https://getfeedbee.com/blog